Returns & Exchange Policy
We want you to love what you ordered. If something isn’t right, here’s exactly how our return and exchange process works across Bangladesh.
Claim Window
Report any issue — wrong, damaged or defective item — within 3 days (72 hours) of receiving your parcel.
Product Condition
Items must be unused, unopened and returned in original packaging with tags and seals intact.
Exchange on Our Fault
If we sent the wrong or a damaged item, exchange or return pickup is completely free of charge.
Unboxing video is required
For any claim of a damaged, wrong or missing item, please record an unedited unboxing video showing the sealed parcel being opened. This is standard practice for online orders in Bangladesh and helps us process your claim quickly and fairly.
What can and can’t be returned
✔ Eligible for Return / Exchange
- Wrong product delivered compared to your order
- Item arrived damaged, broken or leaking
- Product is defective or not functioning as expected
- Item is missing from your parcel
- Wrong shade/variant sent for hair or makeup products
✕ Not Eligible for Return
- Opened, used or altered cosmetic and hair care products (hygiene policy)
- Products without original packaging, box or seal
- Change of mind after the product has been used
- Claims reported after 72 hours of delivery
- Items purchased under a final sale or clearance offer
How to request a return or exchange
Four simple steps — most claims are resolved within a week.
Contact us within 72 hours
Message us on WhatsApp at +880 1971-181200 or email afsiazamanreya@gmail.com with your order ID, a photo of the product, and your unboxing video.
Our team reviews your claim
We verify the issue against your video and photos, usually within 24–48 hours, and confirm whether it qualifies for return or exchange.
Send the item back
Once approved, we arrange courier pickup (for eligible cases) or share the return address. Pack the item securely in its original packaging.
Get your exchange or refund
After we receive and inspect the returned item, we process your exchange or refund within 3–5 business days.
How you get your money back
Product Exchange — we ship the correct or a replacement item at no extra cost.
bKash / Nagad Refund — refunded to your mobile wallet within 3–5 business days.
Store Credit — added instantly to your account for use on any future order.
Need to start a return?
Reach out with your order ID and we’ll guide you through every step — no long forms, no hassle.